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FAQ - FREQUENTLY ASKED QUESTIONS

WHO IS UJB DISTRIBUTION INC (UJBD)?

All sales, deliveries, and customer support via the justoverthetop.ca website are fulfilled by our authorised 3rd party service provider UJB Distribution Inc.

WHY DOES UJB INC OR UJB DIST. CAN CAN BUSINESS NAME APPEAR ON MY CREDIT CARD STATEMENT?

UJB Distribution Inc. (UJBD) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.

HOW CAN I CHANGE MY ACCOUNT INFORMATION?

You can change your account information by clicking on SIGN IN in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

HOW DO I GET A COPY OF AN INVOICE FOR MY ORDER?

You can view past orders and invoices by clicking on SIGN IN in the top area of our website. Enter your e-mail address and password and your account info will be displayed.

DOES UJBD CHARGE SALES TAX ON PRODUCTS PURCHASED IN CANADA?

Yes, provincial laws require that online retailers collect sales tax in provinces where they are applicable and at current rates.

DO YOU DELIVERY ON WEEKENDS?

Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.

HOW DO I CANCEL OR CHANGE MY ORDER?

Products ordered on justoverthetop.ca are shipped as soon as possible. Therefore, once you click 'Submit Order', your order information is immediately sent to our warehouse facility. This means that we will not be able to make any changes once your order has been confirmed. Should you choose cancel or return your order for any reason, please consult our SHIPING AND RETURNS section.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED?

Shipping is generally quick, from 3 to 10 business days, depending on location of delivery. Please expect longer delivery periods during peak sales periods.

WHAT PRODUCT CAN I PURCHASE ON JUSTOVERTHETOP.CA?

Only items that are listed online are available for purchase. We regret that we cannot accept orders for any product that is not listed online. Please join our newsletter to be notified when new products are listed.

WHERE ARE JOTT PRODUCTS MADE?

JOTT products are French creations, imagined and designed in Marseilles by young and talented stylists. The latter focus on conceiving and constantly improving the technical relevance and design of JOTT products. The manufacturing of the padded jackets is entrusted to a historic Asian subcontractor and almost exclusive to the brand, accredited to deliver a high quality production in accordance with the European fabric standards. The making of the meshes is the work of a Portuguese manufacturer. Note that each 1st series is tested by representative consumers, in real life conditions in order to guarantee optimal comfort.

WHAT ARE THE BENEFITS OF THE DOWN?

JOTT has chosen to emphasize the mixed stuffing with down (90%) and feathers (10%) for the following reasons:

  • The down has strong isolating properties because of the air that it accumulates. The air that circulates in the membranes of the feathers and down is trapped and gives a performing natural isolation, retaining the natural body warmth against the outside cold.
  • Feathers allow building filling cohesion and making the density of the down uniform. At equal heat, the natural down is lighter than a synthetic down.
  • The inflating and isolating capacity of the down makes the padded jacket ultra-compressible and less voluminous. The life span of the down is inestimable when associated with a rigorous care.
  • The JOTT products have a unique nylon treatment (see back side of the pouch) since the coating doesn’t allow the down
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